We recently bought some barbecue sauce whose label proudly announces it's from a "small batch". Sounds great, right? Made a little bit at a time, with great care and attention. But is it really?

There isn't much I could write about Amazon's history to date that hasn't already been said. However, for a company so famously predicated on customer service, I've found their storefront increasingly frustrating to use. Anyone can now sell on Amazon - which is great in theory - but in practice it has resulted in a […]

The legendary product designer Dieter Rams said many years ago that "Products have to be designed in such a way that they are comprehensible". He was a master of pared-down, functional design. I try to make my work follow that philosophy as best I can. On the other hand, it looks like GE's smart bulb […]

That's one of my favourite aphorisms. "Back in the old days" it was easier to remember to double- and triple-check advertising or collateral before releasing it because everything was a hard copy. Now that so much of what we produce is digital it's easy to just dive in and release something as quickly as possible, […]

I attended a fireside chat today featuring Adii Pienaar, and one of his points especially hit home with me. Someone in the audience asked a question about branding; something along the lines of "how do you pick the right name/logo?". He replied that those things only account for maybe 10% of your "branding", and that […]

Sometimes an idea makes perfect sense until you see the end result. Great in theory, but not in practice.

McDonald's just brought back its $1 coffee promotion, wonderfully timed to coincide with Tim Hortons' price bump. This obviously makes the latter look pretty bad in comparison, but their problems run deeper than that. Tim Hortons have been coasting for a long time by co-opting Canadian national identity as their own, rather than relentlessly focusing […]

It seems too easy, almost childish, but asking "why" is a great way to figure out what to do to accomplish a goal. Each time you ask yourself why, you're zooming out a little bit more and seeing more of the big picture. Keep doing it until you can't zoom out anymore, then dive back […]

We often don't have a contingency plan in place for something that hasn't happened to us before - it tends to be top of mind only after we've gotten burned. I noticed this last week due to a few different circumstances.