Amazon is the new eBay

There isn't much I could write about Amazon's history to date that hasn't…


Measure Twice and Cut Once

That's one of my favourite aphorisms. "Back in the old days" it was easier to…


Coasting

McDonald's just brought back its $1 coffee promotion, wonderfully timed to…


Dark Patterns

Dark patterns are deliberate design decisions made to trick people into…


Babies, Bathwater, and Watches

I recently saw a quote written a few years ago in the context of business…